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905 W. Grand

Hot Springs, AR 71913

501-321-2811

800-467-2170

info@seniorspecialists.org

Hot Springs       Russellville      Arkadelphia        Malvern      Morrilton      Clarksville

As a 501(c)(3) non-profit organization any profits made by Area Agency on Aging go directly back into the programs and services provided by the Agency. 

Our mission is to help seniors, caregivers and others in need to lead independent meaningful and dignified lives and we work every day to fulfill that mission.

© 2015 Area Agency on Aging of West Central Arkansas. Proudly created with Wix.com

Charlotte Sudmeyer- Regional Ombudsman for Garland, Montgomery, Hot Spring, Clark and Pike counties.  

Stacy Pearson - Regional Ombudsman for Pope, Johnson, Yell, Conway and Perry counties.

Arkansas Long Term Care Ombudsman Program

 

 

 

 

 

What is an Ombudsman?


The term "ombudsman" describes someone who intercedes with governments and institutions on behalf of ordinary citizens. A Long-Term Care Ombudsman advocates for residents of nursing homes and residential care facilities. An ombudsman receives, investigates and resolves complaints on behalf of nursing home residents and their families. Residents are visited on a regular basis by their ombudsman to hear their concerns or any complaints they may have with their living situation.

The agency’s long-term care ombudsmen advocate for seniors in long term care facilities and assisted living facilities in our 10-county area ensuring residents are well-cared for and any issues are resolved. They see that resident councils are in place, resident rights are respected and family members concerns are addressed.

Contact the Ombudsman for your county if you have concerns about any of the following issues:

 

  • Finances

  • Medicaid eligibility

  • Restraints

  • Guardianship

  • Food quality

  • Transfers or discharges

  • Room temperature

  • Social activities

  • Rights restrictions

  • Care plans

 

Who should Call?

Anyone who has a concern about a long-term care resident may contact the Regional Ombudsman who represents their county or the state office. These people might be:

 

  • A friend or relative

  • Facility staff or administrator

  • Health care official

  • Anonymous caller

  • Guardian

 

 

For more information visit the Arkansas Long Term Care Ombudsman Progam at the by Arkansas Department of Human Services Department on Aging web site.

State of Arkansas Ombudsman

Program